Among appeals to the Nikolaev regional management concerning protection of the rights of consumers the majority concerns quality of nonfoods (footwear, clothes, furniture, group of goods difficult - household appliances, mobile phones, computers and so forth). In the 3rd quarter 2009 260 statements on this matter arrived.
The consumer Yakovleva E. addressed in management with the complaint concerning not return of means by JSC MEGA — Max. management for the acquired I Put On the Alert-1400 laptop in which in the period of a warranty period of operation essential shortcomings were found. After intervention of specialists of management technical expertize of goods was carried out and means in the sum of 6451,41 UAHare returned to the consumer
For three months in management complaints from applicants arrived: Rusanova S. - on quality of the mobile phone, Zhuravlev V. - on quality of a bluetooth to the mobile phone and Vivertsya O. - on quality of a communicator of NTS. Means for low-quality goods for communication for the sum of 6217,0 UAHare returned to all consumers
In Yares shop the set of furniture for a bedroom "Olivia" worth 25084 UAH was sold to the consumer Brinza O. The furniture was defective that recognized the enterprise management, but within a month didn't return to the declarant of means. By means of specialists of management furniture cost within 7 days was returned to the declarant from the moment of its written appeal to management.
In management the applicant Ryzhanov M. with the complaint that in Golden Age shop it was addressed the ring with diamond and emerald inserts is acquired for the wife, in a month the emerald which was poor fixed dropped out of a ring. Specialists of management carried out an unscheduled inspection of the enterprise, as a result means for a low-quality ring in the sum of 3876 UAH were returned to the consumer.
Due to the definition in the Law of Ukraine "About protection of the rights of consumers" concepts of an essential shortcoming which consists of several signs and it has to be confirmed with a conclusion of independent examination, procedure of satisfaction of requirements of consumers concerning replacement of low-quality goods or cancellation of the contract of purchase - sales becomes very much complicated and slowed down in time, notes the Nikolaev regional management concerning protection of the rights of consumers.