Work with addresses of citizens in the Nikolaev regional state administration from January to October, 2008 was directed on implementation of requirements of the Decree of the President of Ukraine of February 7, 2008 No. 109/2008 "About prime measures for ensuring realization and guaranteeing a constitutional law on the appeal to public authorities and local governments", and also requirements of the Law of Ukraine "About local public administrations" and the Law of Ukraine "About the address of citizens".
By results of the carried-out analysis it is established that total of addresses of citizens in comparison with the similar period of last year decreased with 3148 to 2829. On personal and exit receptions of citizens in the regional state administration 474 addresses are registered. Number of written addresses decreased with 2873 to 2355.
The majority of authors of addresses to the regional state administration - pensioners (15%), mothers having many children (7%). From disabled people and participants of the Great Patriotic War, participants of operations, veterans of war and work, disabled people for the specified period only 656 addresses arrived.
Most of all the addresses arrived concerning social protection (29%), on housing questions (24%), concerning municipal and road services, improvement (15%), concerning agriculture (14% of total of addresses).
Most of all appeals to the regional state administration per 10 thousand of population arrived from Arbuzinsky, Vradiivsky, Novobugsky, New Odessa, Kazankovsky areas, and also the cities - Nikolaev and Ochakovo. This information is provided by department robots with addresses of citizens of the office of the regional state administration.
In work department with addresses of citizens of the office of the regional state administration "telephone hotline" for granting explanations to applicants concerning realization by citizens of the right for the address and personal reception functions.The hot line 35-53-30 works from 7.00 till 12.00 and from 13.00 till 19.00 o'clock daily (except days off and holidays).
Since February, 2008 at the regional state administration work "A mailbox of the head of the regional state administration" for providing the effective help to the area population in the solution of urgent problems is begun.
Constantly on control of the regional state administration there is a question of executive discipline of observance of terms of providing answers to applicants, quality of the solution of the raised questions.
Fulfilling requirements of the Law of Ukraine "About the address of citizens" and the Decree of the President of Ukraine of February 7, 2008 No. 109/2008 "About prime measures for ensuring realization and guaranteeing a constitutional law on the appeal to public authorities and local governments", it is necessary to emphasize that ensuring comprehensive consideration of addresses of the citizens, the touched issues, their operational decision, satisfaction of legitimate rights and interests of citizens are one of one of priority tasks of public authorities and local governments.