Ensuring comprehensive consideration of addresses of the citizens who have arisen at them of problems, their operational decision, satisfaction of legitimate rights and interests of citizens is at the present stage one of priority tasks of public authorities and local governments, reports a press - service Nikolaev YEAH.
On implementation of requirements of the Decree of the President of Ukraine of February 7, 2008 No. 109/2008 "About prime measures concerning ensuring realization and guaranteeing a constitutional law on the appeal to public authorities and local governments" the Nikolaev regional state administration carried out the analysis of receipt of addresses and the questions raised at them for 2008.
By results of the carried-out analysis it is established that the total of addresses of citizens, compared with the similar period last year, decreased with 3713 to 3640.
Personal and exit receptions of citizens the regional state administration were visited by 610 citizens that is 288 addresses more than in 2007. The number of written addresses decreased with 3391 to 3030.
Among appeals of citizens to the regional state administration of 96% make statements (petition), 3% - complaints, 1% - offers and remarks. Collective addresses arrived 504 that makes 14% (in 2007 - 15%).
Repeated addresses made 7% (9% last year).
The majority of authors of appeals to the regional state administration - pensioners, disabled people and participants of the Great Patriotic War, large families, veterans of war and work.
Most of all the addresses arrived concerning social protection - 19,8% of total of addresses (for the corresponding period last year - 21%), first of all, concerning increase of the size of pension, providing financial support, providing disabled people with motor transport and means prosthetics, appointment and payment of social types of the help, receiving social payments and subsidies. For 2008 almost in every 5th address such questions were raised.
Housing questions and the questions of health care were raised in 25% of addresses (28% - last year).
The question of municipal and road services, improvement make 11% (12% last year).
For 2008, compared with the corresponding period last year, from 7,6% the number of addresses grew to 8,8% concerning agriculture. and also questions of a prmyshlennost, construction, toplivno - a power complex, scientifically - technical progress from 2,4% to 3,2%. Mainly this question of violation financially - economic discipline, violation of construction, sanitary, environmental, fire protection regulations at a construction.
Among the organizations of the highest level most of all the addresses of citizens it is sent to the regional state administration from the Secretariat of the President of Ukraine and the Cabinet of Ukraine.
On conclusions of the carried-out analysis the main reasons for addresses became:
- socially - a material condition of applicants who constantly feel insufficiency, and times and lack of means for satisfaction of the requirements, requirements of a family;
- insufficient legal awareness of the population, first of all to villagers who need protection and support;
- dissatisfaction with results of consideration of addresses of citizens on places, delay and the formal address of heads of the organizations, establishments of areas and the cities which provide answers to applicants, without satisfying the raised questions and possible ways of their decision.
In work department with addresses of citizens of the office of the regional state administration "telephone hotline" functioning for granting explanations to applicants concerning realization by citizens of the right for the address and personal reception is introduced. The hot line 35-53-30 works from 7.00 till 12.00 and from 13.00 till 19.00 daily (except days off and holidays).
Since February, 2008 at the regional state administration work of "A mailbox of the head of the regional state administration" for providing the effective help to the area population in the solution of urgent problems is based. For 2008 104 addresses arrived.