Timely and objective consideration of addresses of citizens, satisfactions of their legitimate rights and interests is the priority area of work of the public tax administration in the Nikolaev area.
For the purpose of ensuring the qualified, impartial, objective and timely consideration of addresses of citizens, and also the operational solution of the questions raised by them, satisfaction of legal requirements of applicants in the Public tax administration in the Nikolaev area the educational seminar for chiefs and specialists of divisions in large quantities - explanatory work and addresses of citizens of bodies of GNA in the Nikolaev area was held recently.
Work results in 1 half-year 2008 and the work organization with addresses of citizens in the 2nd half-year 2008 became one of the main issues which were considered at a seminar.
The vice-chairman Shmuryanov V. M. heard reports of certain specialists of the state tax inspections on shortcomings of the work organization with addresses of citizens. Also at a seminar the course of implementation of the Plan of measures on improvement of the organization of work from consideration of addresses of citizens and implementation of provisions of the Decree of the President of Ukraine of 7.02.2008 No. 109/2008 "About prime measures concerning ensuring realization and guaranteeing a constitutional law on the appeal to public authorities and local governments" was discussed.
At a seminar experts considered requirements of the Instruction about an order of consideration of addresses and a personal reception of citizens in bodies of the State Tax Administration, 18.06.08 No. 395 approved by the order DPA of Ukraine and registered in the Ministry of Justice of Ukraine 25.06.08 for No. 554/15245.
Results of the carried-out analysis showed that since the beginning of 2008 the positive tendency of decrease in number of written addresses of citizens in bodies of traffic police of the Nikolaev area is observed. In January - June, 2008 in bodies of traffic police of the Nikolaev area 180 written addresses (in т.о arrived. 171 statements, 3 complaints and 6 queries). In comparison with the corresponding period last year the number of addresses decreased by 29% (on 74). In bodies of traffic police of area 6 collective addresses from 327 citizens arrived.Thus the number of the citizens who have addressed in OGNA collectively increased by 4 times (in January - June of 2007 - 6 addresses from 77 citizens). Specific weight of collective addresses made 3,3% of total of addresses of citizens. In January - June of the current year in bodies of GNA of the Nikolaev area of repeated addresses from citizens didn't arrive. Directly in GNA in the Nikolaev area 40,6% of addresses of total arrived. Specific weight of addresses of citizens to DPA increased by 0,8% (for the similar reporting period last year - 39,8%).
The majority of written statements and queries concerned questions control - test work - 43,3% of their total (78 addresses). Concerning an explanation of the tax legislation 37,2% (67 addresses), including concerning tax payment from the income of natural persons - 22,2% (40) of total of statements, the taxation of the income of business activity (the only tax, the fixed tax, the general system of the taxation) - 8,3%, (15), payments for the earth - 6,7% (12) arrived. In the majority of addresses which arrived from citizens - in 44,4% (80), the social state is noted them.
The greatest number of addresses - 35% (or 35 from total of addresses in which the category of citizens on a social state is noted) arrived from subjects of business activity - natural persons, on 20% (on 20) - from pensioners and from employees respectively, 22% (22) addresses of veterans and disabled veterans, 3% (3). Specific weight of addresses from citizens who demand social protection, made in the reporting period 1,1% (2). By results of consideration on 138 addresses the explanation is provided, 7 addresses are satisfied, 6 - is sent behind accessory to other bodies (including 2 - to law-enforcement), 1 - is refused, 7 - recognized as the anonymous. Are on implementation of 21 handling. In January - June, 2008 in government bodies of tax service of area arrived from citizens of 3 complaints (without appeals), including 1 - on shortcomings of work, 2 - on illegal actions of employees of bodies of the State Tax Administration. It should be noted that reduction of number of complaints in comparison with the corresponding reporting period for last year in the current year is observed: for January - June, 2008 for 40% (with 5 to 3).
According to the approved schedule personal receptions of citizens by the management облГНА are carried out and BEND.For January - June, 2008 personally heads of all levels 683 citizens to whom answers to the raised questions are provided that is 36% less, than for the corresponding period of 2007 are accepted. According to the approved schedules in area carrying out exit receptions by an administrative board of the State Tax Administration of area on which in January - June, 2008 241 citizens are accepted is organized. Most often on personal receptions citizens raised the question relatively about tax charge from the income of natural persons - 267, an order of the taxation of the income from business activity - 79, payments for the earth - 76, the VAT - 71, an order of restructuring of a tax debt - 31, a tax from owners of vehicles - 30, rather control - test work - 22, the taxation of profit of the enterprises - 20, other questions - 87.
For the purpose of providing constitutional laws and freedoms of citizens, for the solution of problems of certain taxpayers in облГНА and everyone BEND the public reception works. The condition of the organization of work with addresses of citizens was considered at GNA board meeting in the Nikolaev area in May, 2008. Information concerning the work organization with addresses of citizens and results of such work is published on GNA website in the Nikolaev area, there, in particular, the schedule of a personal reception of citizens by officials of GNA in area which is constantly updated at changes in an administrative board is placed. Work concerning the organization of timely consideration of addresses of citizens in bodies of the State Tax Administration and the organization of a personal reception of citizens officials in area proceeds.